Questions and answers

Ask us anything.

Fees, offers, timing and what happens next. If your question isn't here, request a call back.

Getting started

My buyer has just pulled out. What should I do first?

Find out exactly why they withdrew, tell your solicitor, and call the seller of the home you're buying before they hear it from someone else. Then call us. We can usually tell you the same day whether a cash sale could save your purchase. Read more

Who are you, exactly?

Ready Set Sold is an estate agency for sellers whose chain has broken. We act for you under a signed agency agreement and sell your home to a vetted cash buyer, so the home you're buying doesn't fall through. We don't buy homes ourselves.

Are you a "we buy any house" company?

No. Those firms buy your home themselves, so every pound they save on the price is their profit. We're your agent. We take your home to a panel of independent cash buyers, pass on every offer and help you choose. Our legal duty is to you, not the buyer. Read more

What does it cost?

Nothing. Our service is free for sellers: no agency fee, no upfront fees, no withdrawal fees and no charge for valuations. We're paid a sourcing fee by the cash buyer when the sale completes.

If the buyer pays you, whose side are you on?

Yours. We act for you under a signed agency agreement, and the law requires us to put your interests first. Because the buyer pays us, we tell you that fee in writing before you accept any offer, pass on every offer we receive, and never steer you towards a lower price. If you're ever unhappy, you can complain to us and then to our redress scheme.

Do I have to pay anything upfront?

No. Nothing until your sale completes.

Which areas do you cover?

England and Wales. Our panel buyers buy across the country, though some areas attract more buyers than others. Request a call back and we'll tell you honestly how much interest to expect for your home.

What kinds of property can you sell?

Houses and flats, freehold and leasehold, including homes that need work, tenanted homes and probate sales. Some properties, like short leases or non-standard construction, attract fewer buyers. We'll tell you upfront.

Price and offers

Will I get full market value?

Usually not. Cash buyers pay below full market value in return for speed and certainty. Every offer in your portal shows what percentage it is of our valuation and of your previous agreed price, so you can judge it properly. Read more

How do you value my home?

We look at recent sales of similar homes nearby, what's for sale now, the condition of your home and the price you'd agreed before. You get our open-market valuation in writing, so you can compare every offer against it.

Do I have to accept an offer?

Never. Every offer comes to you in writing, and you're free to decline any of them. Our service is free for you either way.

Will you pass on every offer?

Yes, promptly and in writing, as the law requires of estate agents. You'll see each one in your portal with the buyer's funding and exchange date.

What stops a buyer cutting the price at the last minute?

Panel buyers sign an agreement that bans price cuts unless their survey finds something genuinely new, and they pay a reservation deposit when you accept. Buyers who renegotiate without good reason leave the panel. Read more

Is it worth it compared with waiting for another buyer?

It depends on what losing the home you're buying would cost you: the house itself, fees already spent, and moving dates. If the price gap is smaller than that, a cash sale often makes sense. If you have time, the open market may get you more. We'll help you weigh it up. Read more

Timing

How fast can a cash sale go through?

Cash buyers don't need a mortgage valuation or lender approval, which removes the biggest delays. Exchange in a few weeks is realistic when both solicitors move quickly. Searches and leasehold paperwork are usually what sets the pace.

Can you hit my seller's deadline?

Tell us the date on the first call. We only show your home to buyers who commit to an exchange date, and our progressors chase both solicitors to hit it. We'll be honest if a date isn't realistic. Read more

Will my seller wait for me?

Often, yes, if you contact them quickly with a clear plan and a new date. A committed cash buyer is the most convincing plan you can offer. Read more

What happens once I accept an offer?

The buyer pays a reservation deposit, both solicitors are instructed, and your progress tracker moves on step by step: solicitors working, searches back, exchange and completion. Your progressor keeps you updated and messages you if anything is needed.

Your current estate agent

I'm already with an estate agent. Can I still use you?

Usually, once your current contract allows it. Send us your agreement and we'll check the notice period and any "sole agency" or "sole selling rights" terms before you sign with us, so you're never charged two fees. Read more

Could I end up paying two agents?

You can if your existing contract gives your old agent sole selling rights, or if a buyer they introduced ends up buying. That's why we check your current contract before anything else. Read more

How long does your agreement last, and can I cancel?

The length and notice period are set out clearly in your agreement. You also have 14 days to cancel after signing, without giving a reason.

Using the portal

How will I know what's happening?

You get your own online tracker showing each stage and the date you reached it, a checklist of what we need from you, every offer, all updates, and messages with your sales progressor.

Who will I deal with?

A named sales progressor who handles your sale from offer to completion. Their name and number are in your portal, along with both solicitors' details.

Do I need a password?

No. Enter your email and we send you a secure sign-in link.

Solicitors, money and your details

Can I use my own solicitor?

Yes. We can also introduce a conveyancer from our panel if you need one quickly. If we receive a referral fee, we'll tell you the amount in writing before you decide.

Why do you need ID?

Estate agents must check the identity of the people they act for under the anti-money laundering rules. It's usually a quick online check.

What if I'm in negative equity or behind on my mortgage?

A sale still has to clear your mortgage, or your lender must agree to a shortfall. Talk to your lender early, and tell us on the first call so we can be realistic about what's possible.

How do I complain?

Tell us first and we'll aim to resolve it quickly under our complaints procedure. If you're not happy with our answer, you can take it to [REDRESS SCHEME] free of charge. Read more

For cash buyers

What do buyers pay?

A sourcing fee, payable on completion. We agree the amount with you in your panel agreement. If the deal doesn't complete, you don't pay it. Panel membership and deal alerts are free. Sellers pay nothing.

How do I join the panel?

Apply on our cash buyers page. We'll ask for proof of funds, ID and anti-money laundering checks, your track record, and your signature on the panel agreement. Once approved, sign in with the same email to see deals. Read more

Why can't I see the address?

To protect sellers, the feed shows the area, property type and price. Ask us for the address, photos and survey report on any deal you're seriously interested in.

What's the reservation deposit?

When a seller accepts your offer you pay a reservation deposit to show commitment. The amount and when it's refundable are in the panel agreement. If you withdraw without good reason after acceptance, you may lose it.

Can I use bridging finance?

Yes. Tick bridging when you make your offer. We can introduce a specialist lender if you need one, and we'll disclose any referral fee.

Can I get stamp duty relief?

Property-trading companies that buy a home to rescue a broken chain may qualify for chain-break relief, if strict conditions are met. Take advice from your own tax adviser before relying on it. Read more

Whose side are you on?

The seller's. We act as their estate agent, even though you pay our fee, and the seller is told what you pay us. What you get from us is motivated sellers, fast access and progression handled for you.

Still got questions?

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